Book an Appointment
System acting up? Send the details below or give us a call. Tell us what the system is doing, and we’ll set a day for a technician to come out.
Phone, Email and Hours
Calls answered Mon–Fri 6:30 am – 11:00 pm, Sat–Sun 8:00 am – 9:30 pm
Send Us the Details
Photos help, but this form carries text only. Once it’s sent, email any photos of the equipment labels or the problem to shawn@meyerlandhvac.com.
Got it! We’ll get back to you and set a day for a technician to come out.
That didn’t go through. Give us a call at (713) 489-9664 instead.
Got it! We’ll get back to you and set a day for a technician to come out.
That didn’t go through. Give us a call at (713) 489-9664 instead.
Setting the Day
Once your request comes in, we’ll reach out by phone or email, whichever you picked, and set a day for a technician to come out.
On the visit you get a straight diagnosis and a clear explanation of the options before we start any work. The stages of a typical job, from the first call to testing at the end, are laid out under What to Expect.
Details That Speed Things Up
None of these are required, but each one helps the technician get started:
- The system’s age, if you know it, or the year the house’s equipment was last replaced.
- The brand and model from the equipment label, on the outdoor unit and inside the indoor unit’s door.
- What you notice and when it began, and whether it’s constant or comes and goes.
- The thermostat settings: the mode, the set point and what the room actually reads.
- Easy access to the indoor unit (closet, attic or garage) and to the outdoor unit.
Gas Smell or a Carbon Monoxide Alarm?
Don’t fill in a form. Get everyone out of the home, then call the gas utility or 911 from outside. Call us once they say it’s safe to go back in.
Describing the Problem
What should I say about the problem?
Say what you notice, in your own words: warm air, no air, water by the indoor unit, a noise, a smell. Add when it started and whether it comes and goes. “It runs all afternoon and the upstairs never gets below 80” tells a technician a lot more than “AC broken.”
Do I need to know the model number?
No, but it helps. The label on the outdoor unit and the one inside the furnace or air handler door list the brand, model and serial number. A phone photo of each label, emailed after you send the form, saves time on the visit.
What if I’m not sure which service to pick?
Choose “Not Sure Yet” and describe what the system is doing. Sorting that out is part of the visit. If you want a head start, our symptom checker matches common signs to likely causes.
Should I keep running the system until the visit?
If it’s blowing warm air, icing up, leaking water or making a grinding or banging noise, turn it off at the thermostat and leave it off. Running it can turn a small repair into a bigger one. A burning or electrical smell means switch the system off and leave it off. A gas smell or a carbon monoxide alarm is different: leave the home first and call from outside.